CUSTOMER SERVICE

Retail Consumers
  • Have a question or concern about a product? Fill out our contact form and tell us about it.
  • Doing awesome things with Sweet Elite Tools? Tell us about it, send pix, and we'll post it on our social network sites.
  • Need to find a retailer? Click here to see a list of suppliers.
Wholesale Customers
  • Actual freight charges will be added to your invoice.
  • If goods must be shipped or received by a certain date please state this on your order and please be clear whether cancel dates indicate when an order must be shipped or received.
  • If you must cancel an order that you placed for immediate delivery, we reserve the right to charge a $20 fee for unpacking and restocking.
  • Basic terms are Net 30 for approved customers.
  • To apply for Net 30 terms you must complete, sign, and return a Summit Baking Supplies credit application.
  • If you have not qualified for open account terms we offer, Visa, Mastercard, or Amex payment.
  • A late charge of 1.5% per month/18% per annum will be charged to all past due invoices and balances.
  • If an account is beyond terms, any new orders will not be shipped until the account is made current.
  • NSF checks are subject to a $20.00 service charge.
  • All sales are final.
  • We accept returns for defective product or incorrect shipments, but we ask you to notify us within 5 days of receipt if you have founds any discrepancies or problems.
  • All returns must be authorized, and marked with our return authorization number. We reserve the right to refuse any product sent back to us without prior notice.
  • We reserve the right to charge a 25% restocking fee to all non-defective returns, unauthorized shipments, and refused shipments.
  • No authorization for return can be given for past-due accounts.
  • Our customer service desk is always ready to help you - email summitbaking at gmail.com.